Your Questions, Answered!
Q: Where should I park?
A: For Thursday’s performances, please utilize Meow Wolf’s parking lot. For Friday and Saturday performances, please utilize street parking or one of several parking garages in downtown Santa Fe. You can find a map of these locations at TOURISM Santa Fe. If you are a VIP Passholder, complimentary parking will be available at The Scottish Rite on Friday and Saturday nights.
Q: Where do I pick up my pass or tickets:
A: Please have ID and your Hold My Ticket confirmation ready for scanning in order to receive your wristband. Except for our children’s show on Sunday, all shows are 21+, and we will check every ID at the door. VIPs will receive their wristbands and tshirts at Meow Wolf on Thursday, or if needed, at The Scottish Rite on Friday and Saturday. Weekend Passholders will receive their wristbands at Rufina Taproom on Thursday, or if needed, at The Scottish Rite on Friday or Saturday. Evening Passholders can go to either The Scottish Rite or The NM Museum of Art for receive their wristband on Friday and Saturday nights. We cannot replace lost/damaged tickets or wristbands, so please treat them with care!
Q: What can I bring into the venue?
A: No outside food or drink is allowed inside any CloudTop event, and bags are subject to metal detectors and/or hand inspection by security upon entry. No backpacks or large size bags allowed. Concessions, including alcoholic beverages, will be available for purchase at each venue. For all events beginning at 6 PM or later, doors will open one hour prior to the performance, so come early if you’d like to enjoy a drink before the show! Our venues are close to numerous food trucks and restaurants. We encourage you to support our local restaurants and food trucks during CloudTop Comedy Festival!
Q: How do I get my festival swag?
A: Festival shirts and swag will be available during the festival at Meow Wolf on Thursday and The Scottish Rite on Friday and Saturday. Those purchasing a VIP Pass will have the option to select their t-shirt size during time of purchase, though t-shirts will not be mailed. Please pick these up in person at Meow Wolf on Thursday night, or the Scottish Rite on Friday and Saturday nights. Please check our online store this summer for the latest available merchandise.
Q: Can I bring my kids to CloudTop?
A: CloudTop will offer a children’s performance on the Sunday afternoon of the festival. Each attendee will require a ticket for this performance, regardless of age, and attendees under 13 must be accompanied by an adult. The Children’s performance is not included in any VIP, Weekend, or Evening Pass so that we can accommodate as many children as possible at this performance. All other CloudTop events are 21+, and proof of age may be required at any time during the festival.
Q: I’m a stand-up comic. Can I perform at your festival?
A: Submissions are now closed for the 2019 festival. If you are a local comedian and would like to be considered for our locals showcase, please contact email@example.com.
Q: I purchased an individual ticket, Evening Pass, or Weekend Pass, and would like to upgrade to a better pass. Is this possible?
A: If space is available, yes, we can offer a one-time upgrade on your pass. Please contact firstname.lastname@example.org to resolve this issue.
Q: I need special accommodations for my visit to CloudTop. Can you help?
A: CloudTop is proud to accommodate differently-abled patrons, whenever possible. Please contact email@example.com.
Q: Is CloudTop a nonprofit organization?
A: CloudTop has applied for 501(c)(3) nonprofit status through the IRS. The approval process is already slow, and because of the government shutdown earlier this year, it may be several more months before our status is approved. We have been instructed by the IRS to conduct business as a nonprofit organization until our status is official. Our mission is to enrich Santa Fe’s arts and cultural offerings with an art form that is inclusive and accessible. We offer free and low cost tickets for select showcases, opportunities to earn an evening pass in exchange for volunteering, and a workshop with The Second City that will be free and open to the public. Space is limited for volunteer positions and for The Second City workshop! Please see the workshop and volunteer tabs for additional details.
Q: How do I get around Santa Fe?
A: Uber, Lyft, and public transportation are available in Santa Fe. Please visit TOURISM Santa Fe for additional options, including complimentary shuttles. Venues on each given night of the festival are designed to be walkable distance from one another.
Notice: Heckling or distraction of any kind WILL NOT be tolerated during CloudTop Comedy Festival. Hecklers will be dismissed immediately.